We want you to enjoy the whole shopping experience with us, including the delivery of our goods.
It’s understandable that everyone would like their new purchase as soon as possible, that’s why we endeavour to to dispatch all our orders quickly.
UK Standard Mainland Delivery from £3.95 (Please allow 5-7 working days for the goods to arrive)
Express Delivery UK Mainland from* £7.90 (Please allow 2-3 working days for the goods to arrive)
•EXPRESS DELIVERIES MAY REQUIRE A SIGNATURE ON RECEIPT
We understand that sometimes you may need something urgently, If you have a special date that you would like the item by please let us know and we will do our very best to meet it!
We are delighted to ship outside mainland UK for most products, because of the variation of items please email us for accurate details and shipping costs outside of the UK mainland.
Western Europe from £14.00
Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.
Please allow 2-5 working days from dispatch.
Rest of Europe from £16.00
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.
Please allow 5-10 working days from dispatch.
Rest of World from £20.00
Please note that there may be certain products that are custom made to order and shipping times are quoted from when the products are ready (usually within a couple of days), sometimes ‘personalised’ items may take just a little longer too because they are produced as a bespoke item especially for you. If we believe this is going to take more than a few days for any reason we will notify you.
If you have a special date that you would like the item by please let us know and we will do our very best to meet it!
*Express Delivery is guaranteed for all orders placed before 12pm. Orders placed after 12pm may be dispatched the following working day, therefore arrival will be within 48 hours. Orders placed over the weekend will be dispatched the following Monday. For bank holidays, please account for the fact that delivery will not take place until after the bank holiday. Unless specifically requested, orders will not be delivered on Saturdays.
Some international deliveries may incur a further postal cost based on the region and final weight/size of packaged orders. You will be contacted directly before your order is despatched if further postage costs are required.
Delivery times are given as an indication but cannot be guaranteed by Creeper & Knotweed. Delivery times may occasionally be subject to delays outside of Creeper & Knotweed’s control such as force majeure (e.g. bad weather conditions, strike action), for which Creeper & Knotweed cannot be held responsible. If you still have not received your order within the time stated, please contact us by email: admin@creeperand knotweed.co.uk with your query and order number, thank you.
IMPORTANT: If for some reason you wish to return an item to us you need to get in contact with us beforehand please, we will then let you know the correct return address. email: email@example.com
Creeper & Knotweed Return Policy
We genuinely hope you are delighted by the quality, and value of our product. However, if for some reason you should wish to return any items to us, we hope to make the process as easy and smooth as possible. To help us achieve this, we would ask you to take a moment to read the information provided below.
We hope that you love everything that you order from us, but don’t worry if something isn’t quite right. You have 28 days to return any items bought at full price, and 14 days for any items bought in a sale. Returnable items must be returned within 28 days for a full refund. We’ll give you a full refund by the same method you used to pay, and all we ask is that items are returned clean, unused and are in their original packaging
Non Returnable Items
Once the order has been placed and work has started for personalised or bespoke items it isn’t possible in most cases to cancel this. If you have made an error (i.e. spelling) please contact us asap we will try to correct this but if work has already started we can’t then easily change your specifications, in most cases you are asked to check this by default on the product page.
Also for reasons of hygiene, we cannot accept the return of certain items including earrings or beauty products.
We cannot accept returned items that were not purchased online through our ‘Creeper & Knotweed’ website.
Refunds, Postage & Packing (P&P) and Additional Payment
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refund to be made to their payment card.
Where items have been returned in order to exchange for other items, we will need to contact you in order to place a new order for the new items. The original order will be refunded, and the new order will be debited and issued with a new reference number. Please see the important notes in the paragraph below on how this will be completed.
In the interests of security we do not store all the required parts of your card details needed to take payment. In the short term, we do hold the required parts of your card details to allow us to complete a refund to your card should you return items to us within the permitted 28 days. However, in cases where the value of the items chosen for exchange is greater than the value of your returned items, we will need to contact you to organise additional payment. It is important therefore that you provide your principal contact telephone number on the returns form.
We are unable to accept responsibility for returned items until received by our distribution centre. Until this point the items remain your responsibility. We strongly advise therefore that you use registered post and retain proof of postage, when returning items. We also advise that you return items via a service with appropriate insurance in order that you are sufficiently covered should your items get lost on their way back to us. We will assist with any insurance claims via Royal Mail or other courier services in any way that we can, however please note that we are unable to refund goods that we have not received. We also cannot accept responsibility for goods damaged in transit during their return to us.