The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement below for additional details.
Why is Creeper & Knotweed updating its privacy statement?
We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we’re implementing it. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.
How often do you anticipate updating your privacy statement?
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.
What information does Creeper & Knotweed collect about me?
Creeper & Knotweed collects your name, phone number, email address, delivery address, location data, IP address, social identifiers, data provided by cookies and other similar technologies, functional data such as registration and system data, as well as additional usage data, for instance, performance and activity information.
Why does Creeper & Knotweed need my information?
Creeper & Knotweed uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
How is my information used?
Creeper & Knotweed uses data for the following purposes:
- Product Improvement
- Future Product Development
- Customer Support
- Security, Safety, and Dispute Resolution
- Communication and Marketing
How does collecting my information help Creeper & Knotweed improve its products?
We use the information to help our website work effectively and offer you options and relevant information according to your geographic location. We also collect error reports, so that we can make improvements to eliminate potential bugs and problems. Finally, understanding how and when our customers collectively use our website helps us design new ways to ensure your shopping experience is as good as it can be.
Does Creeper & Knotweed sell information to third parties?
No. We never have… and we never will.
How do I delete my personal data from Creeper & Knotweed?
You can always send us an email to firstname.lastname@example.org or contact our Customer Service team and request that your data be deleted.
Does Creeper & Knotweed keep or share my credit card information?
No. It is only used to process your payment at the time of purchase and it is not seen or stored by Creeper & Knotweed. Any payment details are processed through Stripe or PayPal payment gateways.
How long does Creeper & Knotweed keep my information?
Creeper & Knotweed retains personal data for as long as necessary to provide Services, support your Product purchases and fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For example, we will keep all functional data on file as long as you have an active Creeper & Knotweed account.
How is information stored and secured on Creeper & Knotweed servers?
Creeper & Knotweed is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
Is Creeper & Knotweed using cookies or pixels to gather information?
Does Creeper & Knotweed use interest-based advertising?
Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Creeper & Knotweed on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.
We hope you enjoy the ease and convenience of shopping on creeperandknotweed.co.uk. Your confidence in our website and your internet security is really important to us, so we have put together some advice to help keep you safe when you shop.
We do appreciate that remembering passwords can be tricky but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.
It is best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.
When you set a password, it is a good idea to use a mix of numbers and characters, and something that’s very personal to you. Most sites these days will set a minimum number of characters to use but do avoid using obvious phrases like “password”, or your name, or phone number.
It is a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.
If you ever get a request to reveal your password for an online site, do not respond as legitimate sites and services will not ask you to send them passwords via email. You may be tempted to share passwords with close family but do keep in mind there’s always a risk they could pass information on inadvertently or share it with someone else.
You can re-set your password on cabbagesandroses.com at any time by signing into your account and choosing the ‘My Details’ tab where there is a simple tick box to re-set your password. This will trigger an email and you can follow the simple steps to re-set your password. If you have forgotten your password, just enter your email address on the ‘Forgotten Your Password’ page, and we will email you your re-set password information. Then simply follow the instructions in the email to change your password.
It is a good idea at this point to change your password to something that’s as secure as possible, which should include upper & lower case letters as well as numbers and symbols.
Your transaction security
creeperandknotweed.co.uk is secure
We realise how important it is to securely store any information that you provide. creeperandknotweed.co.uk maintains the highest levels of security. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.creeperandknotweed.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
To give you confidence in shopping online with creeperandknotweed.co.uk, our checkout process uses Paypal and Stripe secure payment gateways
Using Wi-Fi in public places
Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you are doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public Wi-Fi.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an email claiming to be from creeperandknotweed.co.uk requesting this kind of information, please do not respond, but do let us know about it.
We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is very seriously protected by us. We do not and will not sell your data to third parties.
The prime purpose of collecting your data is to improve your user experience. When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and delivery details). All such information is held on secure servers. Creeper & Knotweed complies fully with all applicable Data Protection and consumer legislation, and we will treat all your personal information as fully confidential.
In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private and we do not, under any circumstance, store your financial data.
This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by Creeper & Knotweed on our our website. Please read this Statement carefully to understand how Creeper & Knotweed may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘Creeper and Knotweed’ are each intended as reference to Creeperandknotweed.co.uk.
Information you provide to us
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Creeper & Knotweed’s Products and Services or when you contact our Customer Service department for assistance with your Creeper & Knotweed Products.
Information we collect automatically
We automatically collect information about you, such as your use of your Creeper & Knotweed Product or information collected by cookies and similar technologies when you use, access or interact with us via our website. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our website, whether you interact with content available on our website and how.
Information obtained from other sources
We may receive information about you from other sources, including when we engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Information of children
Creeper & Knotweed does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites or interact with our social media, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.
To make the information in this Statement easy to understand, we have highlighted different occasions when Creeper & Knotweed could potentially collect personal information from customers. The customer interactions with Creeper & Knotweed are broken down into the following segments:
Learning about Creeper & Knotweed
As you gather more information about Creeper & Knotweed, you may virtually or physically visit a site that we operate. Examples include browsing our website, calling our in-house customer service representatives or attending Creeper & Knotweed events. To learn more about Creeper & Knotweed Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our website.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products offered by Creeper & Knotweed. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying Creeper & Knotweed Products
Once you have decided to buy a Creeper & Knotweed Product, we offer a way for customers to buy directly from us at creeperandknotweed.co.uk. When you buy from us, you may be asked to provide information so that we can complete your purchase.
We collect: your name, phone number, email address, delivery/shipping address. Your payment information is processed by Paypal or Stripe payment gateways and we never process or store your payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of Creeper and Knotweed Products. When we order your product from our suppliers we use this information which is passed to our suppliers in strict confidence to complete the order only. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Creeper & Knotweed Products and these are processed by a PCI level 1 compliant company.
Getting Help fromCreeper & Knotweed
From time to time, you may decide to contact our Customer Service department for assistance with your Creeper & Knotweed Products. To be able to offer you the best service possible, we may collect certain data from you.
We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with the Creeper & Knotweed Customer Service department. Collecting the above described information is necessary to provide customer support.
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer enquiries and questions, we use contact information to respond to the customer in their preferred channel (phone, email, social). For product returns and/or exchanges, we use contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.
Creeper & Knotweed uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
Creeper & Knotweed uses the data for the following purposes:
- Customer Support
- Product Improvement
- Security, Safety, and Dispute Resolution
- Business Operations
- Communication, Marketing and Advertising
We use data to respond to customer enquiries, understand Product problems and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.
We continually use data for research purposes and to develop and improve our Creeper & Knotweed Products and Services, including developing and adding new features to our website or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
To give you a better understanding of the personal information we collect and use in different occasions you can get in touch with us, please see the sections below.
Creeper & Knotweed does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
Third Party Vendors
Creeper & Knotweed uses a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, credit card processing and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf ofCreeper & Knotweed and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to email@example.com.
Creeper & Knotweed-controlled affiliates and subsidiaries
We share information with Creeper & Knotweed-controlled affiliates and subsidiaries for business purposes, such as, internal administration, promoting Creeper & Knotweed Products and providing customers with our Creeper & Knotweed Products and Services. It is our legitimate interest to process your personal data for these purposes.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.
Please note, our Products may occasionally include links to Products or applications of third parties whose privacy practices may differ from Creeper & Knotweed. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.
When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission). If you have questions or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please send us an email to firstname.lastname@example.org
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your Creeper & Knotweed Product, to register and maintain your account, to help with delivery issues, to handle returns and to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Creeper & Knotweed Products and Services and the content on our website, to send you notifications about business updates or information about Creeper & Knotweed Products and Services or to use your personal information for administrative, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by sending an email to email@example.com
Creeper & Knotweed is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, Creeper & Knotweed takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled environments. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, during transition over the Internet.
You can only access your Creeper & Knotweed account information through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.
If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org
Personal data collected by Creeper & Knotweed is stored on secure servers in the UK, hosted by Siteground. Creeper & Knotweed has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
Creeper & Knotweed will retain your personal information for as long as we deem it necessary to enable you to use the website and your Creeper & Knotweed Product, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to email@example.com
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- You can ask us for a copy of the personal information we hold about you;
- You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- In certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- In certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting firstname.lastname@example.org
We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of Additional Usage Data and your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
Your Creeper & Knotweed Account
If you wish to access, edit or remove information, change your password, close your account or request deletion of your personal data, you can do so by logging in to yourCreeper & Knotweed account or sending an email to email@example.com. If you cannot access certain personal information collected by Creeper & Knotweed, via your online account or directly through our customer service or shop, you can always contact us by sending an email to firstname.lastname@example.org. We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from Creeper & Knotweed by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions by updating your Profile and Contact Options in your Creeper & Knotweed account. We respect your choice, and we will stop sending you promotional emails as soon as you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you have purchased such as recalls or defects.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Creeper & Knotweed uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
- Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
- Performance cookies. These cookies collect information about how you use our website. This data may be used to help optimise our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the currency relevant to your area.
- Third Party cookies. Third party cookies are those placed by websites and/or parties other than Creeper & Knotweed. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy and Google Data Use Policy.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at creeperandknotweed.co.uk. To learn more about Google Analytics and your data, visit this Google webpage.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.
Advertising and Modern Marketing Tools
To help more people find Creeper & Knotweed, we use several modern marketing tools in support of our advertising efforts.
If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
Creeper & Knotweed may modify or update this Statement when necessary, to reflect customer feedback and changes in our Creeper & Knotweed Products and Service. Please review it regularly. When we update this Statement, we will revise the ‘Last Update’ date at the top of the Statement. If there are material changes to the Statement or in how Creeper & Knotweed uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Creeper & Knotweed is using and protecting your information.